Responsible party
Công ty TNHH Thực phẩm Thanh Tuấn (Business Registration Licence No. 0111466325) determines the purposes and means of processing personal information on this website. Contact details are at the bottom of the page.
Information we collect
When you submit an order enquiry, we receive your name, telephone number, customer type (agent, shop, etc.), products of interest, notes and email address if provided. Name, telephone number and the consent checkbox are required; the other fields may be left blank.
We do not request or collect sensitive personal data. The website does not use tracking or advertising tools.
How we use information
Information is used only by Thanh Tuan to call you back, discuss your requirements and send a quotation. We do not use it to send advertising, sell it or share it with other parties.
Legal basis for processing
We process information based on your consent, given when you tick the “I agree” box before submitting the form (the box is not pre-ticked), under the Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/NĐ-CP. You may withdraw your consent at any time by contacting us.
Storage and processors
Your enquiry is stored in the website database on a server rented by the company and sent as a notification email to the company inbox. Email delivery and storage use a third-party email service, which may store data on servers outside Vietnam. The website is backed up regularly; backups are protected in the same way as the original data.
Retention period
Website enquiries and notification emails in the company inbox are retained so Thanh Tuan can continue serving you and conducting transactions. Information is deleted upon request. Transaction records (invoices and documents) are retained as required by accounting and tax regulations.
Who can access your information
Only Thanh Tuan staff responsible for receiving orders can view enquiries. We provide information to government authorities only when required by law.
Your rights
Under the Law on Personal Data Protection, you have the right to:
- be informed about the processing of your information;
- consent or refuse, and withdraw consent;
- view, correct or request correction of your information;
- request access, deletion or restriction of processing;
- object to processing;
- complain, report, bring legal proceedings and request compensation in accordance with the law.
How to submit a request
Call the hotline or email us (contact details are at the bottom of the page) and provide the telephone number used in your form so we can locate the correct enquiry. We respond within 2 working days, stop processing or make corrections within 15 days, and delete information within 20 days of receiving your request.
Risks and safeguards
No system is completely secure: information could be exposed if the server, inbox or responsible staff member’s device is compromised. To reduce risk, the website uses an encrypted connection (HTTPS), only order staff can view enquiries, and you may request deletion at any time. If an incident could affect you, we will notify you as required by law.
Cookies
The website does not use advertising or tracking cookies. It may set essential cookies needed for operation, for example to remember your selected language.
Policy changes
When this policy changes, we update this page and add the update date at the top.